BlendViz — Frequently Asked Questions

Question 1

How can I download, access, and what’s inside my 3D models?

Accepted Answer

Once you purchase a 3D model on BlendViz.com, you can download it instantly from the order confirmation page.

The downloaded zip archive contains:
• The .blend file (Blender format)
• Associated textures (2K–4K resolution)
• Organized materials and proper labels for immediate use

After your purchase, you’ll receive an email with a secure download link, and you can also access your 3D models directly from the order confirmation page.

⚠️ Downloads are available for a limited time (24 hours) or up to 24 download attempts, whichever comes first. Please save your files immediately to your device or cloud storage.

Still have questions? Contact us: https://www.blendviz.com/start-your-3d-project-contact-us

Question 2

Will my 3D models be stored on Blendary’s platform after purchase?

Accepted Answer

No. After purchase, your 3D models are not stored on Blendary’s platform. Once you download your files, they belong to you; please keep a secure backup on your device or cloud storage.

Need help accessing downloads? Contact us here: https://www.blendviz.com/start-your-3d-project-contact-us

Question 3

Which 3D file formats are available for download, and do you provide technical support?

Accepted Answer

For non-subscribers, downloads are provided in .blend format inside the archive. If you need .OBJ, .GLB or .FBX, join one of our subscription plans to unlock extra formats.

We provide technical support for issues like missing textures or file errors. Please include your Blender version and a short issue description.

⚠️ We cannot provide refunds or exchanges if the model works correctly but does not match your expectations.

More info on plans: https://www.blendviz.com/get-free-3d-models-exclusive-benefits-blendary-subscription-plans

Question 4

Do you offer physical products or only digital 3D models?

Accepted Answer

We offer only digital 3D models. Delivery is via direct download—no physical shipping.

For extended access and extra formats (.OBJ, .GLB, .FBX), consider a Blendary subscription: https://www.blendviz.com/get-free-3d-models-exclusive-benefits-blendary-subscription-plans

Question 5

Where can I read the Terms & Conditions, Privacy Policy, and Legal Notice?

Accepted Answer

You can read all legal documents here: https://www.blendviz.com/privacy-policy-terms-conditions-legal-notice-blendviz

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards worldwide (e.g., Visa, MasterCard, American Express, Discover, JCB). Payments are processed securely via approved gateways (e.g., PayPal, where available).

All prices are displayed in Euros (€). Your payment provider will automatically convert to your local currency at the current exchange rate.

Question 7

Are subscription plans available, and how do they work?

Accepted Answer

Yes. Blendary offers monthly and annual access to the full library while your plan is active, with extra formats (.OBJ, .FBX, .GLB), priority support, and updates. You can cancel or upgrade anytime from your account.

Details: https://www.blendviz.com/get-free-3d-models-exclusive-benefits-blendary-subscription-plans

Question 8

Can I request a custom 3D model for my project?

Accepted Answer

Yes. Use the Custom Request option to share your requirements and deadlines. We’ll review and provide a quote if needed.

Start here: https://www.blendviz.com/start-your-3d-project-contact-us

Question 9

Do you provide invoices with or without TAX (VAT)?

Accepted Answer

Yes. We can issue invoices with or without VAT depending on your status and location. For invoice-based reduced pricing, we require: full name, address and postal code, and ID (DNI/NIE or passport), in line with Spanish law. We process data securely for invoicing and subscription management only.

Request an invoice via Contact Us: https://www.blendviz.com/start-your-3d-project-contact-us

❓What payment methods do you accept?

❓Can I request a custom 3D model for my project?